Items Have Arrived Broken
To request a return, please fill in the form below for our team to review.
You will find your order number in your email order confirmation, or invoice number on the delivery note enclosed in your parcel.
Please upload photos of the following:
• The damaged product • The outer packaging • The inner packaging • The packaging label • The delivery note enclosed
Please upload photos of the following:
• The damaged product
• The outer packaging
• The inner packaging
• The packaging label
• The delivery note enclosed
Why do we ask for photos?
Required by courier
It is now a requirement by couriers when we contact them if parcels have been damaged in transit. Some couriers also require a photo of the packaging label/sticker.
Gives us as much detail
This helps with accurate, quicker and more efficient processing of returns.
Helps us in the future
Photos help us detect or prevent any common issues that may happen with other orders.
Please note: If relevant photos are not provided, this may result in a delayed or unsuccessful returns request. Our team will always respond to your request if additional information is needed.