Missing Items
To request a replacement, please fill in the form below for our team to review.
You will find your order number in your email order confirmation, or invoice number on the delivery note enclosed in your parcel.
Please upload photos of the following:
• The packaging • The packaging label • The delivery note enclosed
Please also confirm the missing item, and if the packaging has been damaged upon delivery.
Please upload photos of the following:
• The packaging
• The packaging label
• The delivery note enclosed
Please also confirm the missing item, and if the packaging has been damaged upon delivery.
Why do we ask for photos?
Required by courier
It is now a requirement by couriers when we contact them if parcels have been damaged in transit. Some couriers also require a photo of the packaging label/sticker.
Gives us as much detail
This helps with accurate, quicker and more efficient processing of returns.
Helps us in the future
Photos help us detect or prevent any common issues that may happen with other orders.
Please note: If relevant photos are not provided, this may result in a delayed or unsuccessful returns or replacement request. Our team will always respond to your request if additional information is needed.
Has your order not arrived?
If your order has not arrived, please contact us here.